Proof of travel insurance is mandatory before starting the trek. Standard policies often only cover medical evacuation to 4000m so make sure the policy you get covers trekking as an activity up to 6000m. Some policies require that you pay for evacuation in Nepal up front and will reimburse you when you get home and submit the documents. Evacuation can cost up to $5000 so make sure that your policy will actually pay for any expenses while you are travelling. You only need to be covered on the policy for the days you will actually be trekking. Himalayanwonders strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don't endorse any particular insurance company. If you are climbing one of the trekking peaks your policy will also need to cover "climbing" as an activity.
It does not happen often but if you are evacuated and want to make an insurance claim its mandatory to get a hospital report in Nepal as soon you get off the mountain. Often, trekkers with altitude sickness feel better once they get to a lower elevation, but it's important to get the proper medical documentation for claims. The hospital will charge you a fee of $150 for the medical report required by your insurance. You are responsible for any evacuation or medical bills that are incurred in Nepal. Most insurance companies will cover these costs for you before you leave the country, but some will want you to pay all costs out of pocket and then reimburse you. We suggest that you check your insurance policy and ensure that they will cover all costs upfront in the event of an evacuation.
Some insurance policies will cover trip interruptions. This type of policy is useful in the event your Lukla flight is cancelled and you end up having to book a helicopter or even have to rebook your international flight. Our team will help you in obtaining any documentation requested by your insurance company.
Some options for insurance include: WorldNomads, Bigcattravelinsurance.com, Allianz.com/en, ComparetheMarket, Squaremouth.com and Travelguard.com
Himalayanwonders strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don't endorse any particular insurance company.
Note: If you are a US customer and using WorldNomads they are now requiring guests to pay evacuation costs out-of pocket in Nepal.
Note: If you are climbing one of the trekking peaks your policy will also need to cover "climbing" as an activity.
Weather conditions in the Himalayas can change rapidly and aviation schedules are not as reliable as you might expect. The flight between Kathmandu and Lukla where the Everest Base Camp trek starts is frequently delayed and maybe cancelled for the day or several days in succession. Lukla Flights may depart and return to Ramechhap instead of Kathmandu due to ongoing upgrades at Kathmandu Airport. Ramechhap airport is a 4 hour drive from Kathmandu. We will provide transport to and from the airport if this is required at no extra cost. In the event your flight is cancelled we will either rebook your flight for the following day or attempt to get you on a chartered helicopter. Guests are responsible for the extra costs of helicopter flights which might be $400 or more. If you end up taking a helicopter instead of your flight we will refund you $150 for the flight fare ($110 for Indian Nationals). Please collect the flight refund from the office in Kathmandu.
Here are some important points to keep in mind.
As flights to Lukla can at times be delayed for several days during periods of bad weather we suggest you add a couple of extra days at the end of your trek in case of any delays. Extra days should always be scheduled at the end of the trip and not the start. Here are the suggested numbers of extra days based on the trekking season. The suggested number of days is just a guideline and should be generally sufficient.
Trek Start Dates from: Sept 10th to May 10th - 2 Extra Days
Trek Start Dates from: May 10th to June 1st and Sept 1st to Sept 10th - 3 Extra Days
Trek Start Dates from: June 1st to June 15th and from Aug 10th to Aug 30th - 4 Extra Days
Let us know on your departure date and we can arrange extra hotel nights in Kathmandu for $40 per/night. You can pay this to the hotel directly.
Our trekking packages are all inclusive but we suggest that you budget between $300 and $400 for extra expenditures on your trek including tips. We also suggest you plan on having extra funds available in cash or on a credit card in case you need to book a helicopter in the event your flight is cancelled.
Our itineraries are designed to allow for adequate acclimatization time although everyone reacts to altitude differently. The best means to acclimatize is to decrease your rate of ascent and spend more time on the mountain.
If you become ill on the trek or have serious symptoms of altitude sickness but want to continue up the mountain please contact us by phone/email or ask your guide to contact our office in Kathmandu to make arrangements. Note, that it often takes several days to meet-up with another group or match you with a new guide so please plan on having at least 3 extra days in Nepal or the ability to change your international flights. Our policies in the Everest Region are as follows:
If you are trekking in the Annapurna or Langtang regions please have your guide contact our office in Kathmandu and we will do our best to make arrangements. Similar conditions and extra charges apply for these treks.
All of our guides have practical experience in dealing with the symptoms of AMS and are Wilderness First Aid Certified. They also carry pulse oximeters to measure your blood oxygen level. Please respect the decision of your guide if he deems it unsafe for you to continue trekking.
Trekking in Nepal is strenuous and challenging. We suggest that everyone joining our treks be comfortably hike all day. Treks consist of 6 to 9 hours of daily walking. We do encourage everyone to take a slow pace. Our larger groups will have multiple assistant guides so if some trekkers want a different pace they can trek ahead of the group and the lead guide will generally stay with the slowest members in the group.
We generally don't charge solo travelers any extra fees. Solo travelers can expect their own hotel room in Kathmandu but will need to share a room with other group members during the trek. If availability allows we will arrange private rooms on the trek as well upon request. Solo travelers who are not joining one of our group treks will be charged an extra $15 a day for a porter. We will inform you of the extra fee before your arrival in Nepal.
It is sometimes the case that trekkers finish ahead of schedule or they end up stopping a trek early for health or personal reasons. If this is the case please understand that we do not offer any refunds for unused days on the trek. Our costs are the same as we have an obligation to pay our guides and porters for the time they have committed.
We understand things happen and plans change. We can generally reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks advance notice. If you need to cancel completely and can alert us at least 6 weeks in advance of your arrival date we can refund your entire booking minus a $150 fee/per person (5000 INR for Indian Nationals).
If you cancel between 4 and 6 weeks of your travel date we can refund 50% of your trip. We are unable to provide refunds or make any date changes to your booking if you cancel within 4 weeks of your arrival. We book all hotels and tours in advance so are unable to give refunds on short notice (less than 4 weeks). Our general advice is that if you need to change plans please alert us as quickly as possible.
If a trek or climb is cancelled in the event of a natural disaster, civil unrest, airport closures or other unforeseen events beyond our control we will work with you to reschedule the dates. If you are unable to reschedule our regular cancellation policy applies.
We require a deposit on all treks before you arrive and the remaining balance should be paid in a major currency at the HimalayanWonders office in Kathmandu at the time of your arrival. If you pay with a credit/debit card in Nepal we will charge an additional fee of 13% to cover local taxes and transaction fees.
You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3% processing fee. The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for Himalayan Wonders Adventures Pvt. Ltd. All treks and services are run and operated solely by Himalayan Wonders Adventure Pvt. Ltd a local Nepal based company with Reg. No: 113079/69/070.
Deposits can be made via our online payment gateway or directly to our Indian account (please request details). The remaining balance should be paid in Indian Rupees or another major currency at the HimalayanWonders office in Kathmandu at the time of your arrival. If you pay with a credit/debit card in Nepal we will charge an additional fee of 13% to cover local taxes and transaction fees.
You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3% processing fee. Your bank may charge an additional processing fee of 3 to 5% on top of this amount. The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for Himalayan Wonders Adventures Pvt. Ltd. All treks and services are run and operated solely by Himalayan Wonders Adventure Pvt. Ltd a local Nepal based company with Reg. No: 113079/69/070.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
The following are applicable visa fees upon entering Nepal. Ensure that you carry the funds with you before entering the country. A blank passport page and a passport size photo is also required for the application at time of entry. We suggest you bring the photo with you although they can be obtained on arrival for a small fee. Your passport also needs to have at least 6 months validity on the date you are entering Nepal. Check this as soon as you book your trek. It's no fun to figure this out at the last minute.
If you have more questions don't hesitate to ask us or you can reference the official publication from the Nepal Visa Office.
We reserve the right to refuse service either in Kathmandu or on the trek. Fighting, heavy drinking, verbal abuse of others in the group or of our guides or staff is unacceptable and is grounds for us to end our services at any time. Please be respectful to our staff and to other trekkers in the groups.
When you make a deposit you accept our terms of service. If you have any questions about any of our policies please do not hesitate to ask.