Himalayanwonders Trekking Terms & Conditions

Travel Insurance

Proof of travel insurance is mandatory before starting the trek. Standard policies often only cover medical evacuation to 4000m so make sure the policy you get covers trekking as an activity up to 6000m. Some policies require that you pay for evacuation in Nepal up front and will reimburse you when you get home and submit the documents. Evacuation can cost up to $5000 so make sure that your policy will actually pay for any expenses while you are travelling. You only need to be covered on the policy for the days you will actually be trekking. Himalayanwonders strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don't endorse any particular insurance company. If you are climbing one of the trekking peaks your policy will also need to cover "climbing" as an activity.

It does not happen often but if you are evacuated and want to make an insurance claim its mandatory to get a hospital report in Nepal as soon you get off the mountain. Often, trekkers with altitude sickness feel better once they get to a lower elevation, but it's important to get the proper medical documentation for claims. The hospital will charge you a fee of $150 for the medical report required by your insurance. You are responsible for any evacuation or medical bills that are incurred in Nepal. Most insurance companies will cover these costs for you before you leave the country, but some will want you to pay all costs out of pocket and then reimburse you. We suggest that you check your insurance policy and ensure that they will cover all costs upfront in the event of an evacuation.

Some insurance policies will cover trip interruptions. This type of policy is useful in the event your Lukla flight is canceled and you end up having to book a helicopter or even have to rebook your international flight. Our team will help you in obtaining any documentation requested by your insurance company.

Some options for insurance include: WorldNomads, Bigcattravelinsurance.com, Allianz.com/en, ComparetheMarket, Squaremouth.com and Travelguard.com

Himalayanwonders strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don't endorse any particular insurance company.

Note: If you are a US customer and using WorldNomads they are now requiring guests to pay evacuation costs out-of pocket in Nepal.
Note: If you are climbing one of the trekking peaks your policy will also need to cover "climbing" as an activity.

Flight Delays in Lukla & Kathmandu

Weather conditions in the Himalayas can change rapidly and aviation schedules are not as reliable as you might expect. The flight between Kathmandu and Lukla where the Everest Base Camp trek starts is frequently delayed and maybe cancelled for the day or several days in succession. Lukla Flights may depart and return to Ramechhap instead of Kathmandu due to ongoing upgrades at Kathmandu Airport. Ramechhap airport is a 4 hour drive from Kathmandu. We will provide transport to and from the airport if this is required at no extra cost. In the event your flight is cancelled we will either rebook your flight for the following day or attempt to get you on a chartered helicopter. Guests are responsible for the extra costs of helicopter flights which might be $400 or more. If you end up taking a helicopter instead of your flight we will refund you $150 for the flight fare ($110 for Indian Nationals). Please collect the flight refund from the office in Kathmandu.

Here are some important points to keep in mind.

  1. We will book your flight to Lukla soon after you pay the deposit for the trek and send us your passport details. Please send your details as soon as possible so we can book you on the earliest flight.
  2. If your flight is canceled due to bad weather we will rebook your ticket for the following day. When we rebook your ticket it's likely you will be on a lower priority flight during the peak trekking seasons. This is out of our control as the earlier morning flights will have already been booked months in advance.
  3. The availability of helicopters depends on a number of factors including rescue requirements, prior booking commitments and weather. We will do our best to arrange a helicopter but keep in mind that various factors are out of our control.
  4. Helicopter rates vary as a rule and increase when demand increases. Offers for helicopter flights displayed in the airport apply to advance bookings. The rates given by our team in Kathmandu may not always match what is offered locally on the mountain. Keep in mind that if an extra seat is available local staff in Lukla may attempt to sell the seat cheaper than we are offering. Extra seats if not sold immediately are basically a wasted asset so prices are always in flux.
  5. If helicopters are limited in availability they may only be available to shuttle guests to Phaplu which is an airstrip in the valley below Lukla. We can arrange the jeep from Phaplu to Kathmandu. Be prepared for a 10 to 14 hours journey on rough roads. If you have extra time in Nepal you might be better waiting an extra day at Lukla for the weather to clear.
  6. The Airlines and Helicopter companies often reroute planes and change confirmation details depending on conditions. Updates from our team reflect current conditions and plans frequently change.
Extra Days in Nepal

As flights to Lukla can at times be delayed for several days during periods of bad weather we suggest you add a couple of extra days at the end of your trek in case of any delays. Extra days should always be scheduled at the end of the trip and not the start. Here are the suggested numbers of extra days based on the trekking season. The suggested number of days is just a guideline and should be generally sufficient.

Trek Start Dates from: Sept 10th to May 10th - 2 Extra Days
Trek Start Dates from: May 10th to June 1st and Sept 1st to Sept 10th - 3 Extra Days
Trek Start Dates from: June 1st to June 15th and from Aug 10th to Aug 30th - 4 Extra Days

Let us know on your departure date and we can arrange extra hotel nights in Kathmandu for $40 per/night. You can pay this to the hotel directly.

Extra Costs and Exclusions

Our trekking packages are all inclusive but we suggest that you budget between $300 and $400 for extra expenditures on your trek including tips. We also suggest you plan on having extra funds available in cash or on a credit card in case you need to book a helicopter in the event your flight is canceled.

  • Unforeseen cost due to flight cancellation, weather conditions etc. You are responsible for extra hotel nights ($40/night) and meals in Kathmandu or Lukla that are a result of flight delays.
  • Nepal entry visa ($40 USD).
  • Sleeping Bag Rental $20 and Down Jacket $15 if needed.
  • All the meals are included on the trek but we only include breakfast while you are in Kathmandu.
  • We suggest a tip for the guide and porter after the trek - Plan on approximately 10% of the price of your trek.
  • We don't include drinking water on the trek which you can buy a number of places for between $1 and $3 a bottle (it gets more expensive towards base camp). A better solution is to buy water tablets in Kathmandu for around $2 and treat the water (your guide can help you find the good places to fill your water bottle).
  • The other things not included on the trek are like Wifi, charging batteries and hot showers. Wifi is available in some tea houses for $3 to $5 an hour. Hot Showers are also available in a few of the tea houses for between $4 and $6. Charging electronic devices is possible in the tea houses and charging costs between $1 and $3 an hour.
Acclimatization

Our itineraries are designed to allow for adequate acclimatization time although everyone reacts to altitude differently. The best means to acclimatize is to decrease your rate of ascent and spend more time on the mountain. If you have extra days in Nepal we can arrange for you to stay at a tea houses for several days before continuing with another group. If no other group is available we can arrange a private guide. We charge $75 for extra days all inclusive of meals and a guide and porter. All of our guides have practical experience in dealing with the symptoms of AMS and are Wilderness First Aid Certified. They also carry pulse oximeters to measure your blood oxygen level. Please respect the decision of your guide if he deems it unsafe for you to continue trekking.

Fitness

Trekking in Nepal is strenuous and challenging. We suggest that everyone joining our treks be comfortably hike all day. Treks consist of 6 to 9 hours of daily walking. We do encourage everyone to take a slow pace. Our larger groups will have multiple assistant guides so if some trekkers want a different pace they can trek ahead of the group and the lead guide will generally stay with the slowest members in the group.

Solo Travelers

We generally don't charge solo travelers any extra fees. Solo travelers can expect their own hotel room in Kathmandu but will need to share a room with other group members during the trek. If availability allows we will arrange private rooms on the trek as well upon request. Solo travelers who are not joining one of our group treks will be charged an extra $15 a day for a porter. We will inform you of the extra fee before your arrival in Nepal.

Early Termination of a Trek

It is sometimes the case that trekkers finish ahead of schedule or they end up stopping a trek early for health or personal reasons. If this is the case please understand that we do not offer any refunds for unused days on the trek. Our costs are the same as we have an obligation to pay our guides and porters for the time they have committed.

Cancellation Policies

We understand things happen and plans change and will refund your deposit minus a $150 cancellation fee (5000 INR for Indian Nationals). Once we have booked your flight between Kathmandu and Lukla your deposit is non-refundable. If your travel dates change we can generally reschedule you at no extra charge, but please provide at least 7 days advance notice.

Payments

We require a deposit on all treks before you arrive and the remaining balance should be paid in a major currency at the HimalayanWonders office in Kathmandu at the time of your arrival. If you pay with a credit/debit card in Nepal we will charge an additional fee of 13% to cover local taxes and transaction fees.

You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3% processing fee. The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for Himalayan Wonders Adventures Pvt. Ltd. All treks and services are run and operated solely by Himalayan Wonders Adventure Pvt. Ltd a local Nepal based company with Reg. No: 113079/69/070.

Payments from Indian Guests

Deposits can be made via our online payment gateway or directly to our Indian account (please request details). The remaining balance should be paid in Indian Rupees or another major currency at the HimalayanWonders office in Kathmandu at the time of your arrival. If you pay with a credit/debit card in Nepal we will charge an additional fee of 13% to cover local taxes and transaction fees.

You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3% processing fee. Your bank may charge an additional processing fee of 3 to 5% on top of this amount. The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for Himalayan Wonders Adventures Pvt. Ltd. All treks and services are run and operated solely by Himalayan Wonders Adventure Pvt. Ltd a local Nepal based company with Reg. No: 113079/69/070.

Currency

All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.

Passports and Visas (Nepal)

The following are applicable visa fees upon entering Nepal. Ensure that you carry the funds with you before entering the country. A blank passport page and a passport size photo is also required for the application at time of entry. We suggest you bring the photo with you although they can be obtained on arrival for a small fee. Your passport also needs to have at least 6 months validity on the date you are entering Nepal. Check this as soon as you book your trek. It's no fun to figure this out at the last minute.

  • US Dollars 25 or other convertible foreign currency equivalent thereto for 15 days
  • US Dollars 40 or other convertible foreign currency equivalent thereto for 30 days
  • US Dollars 100 or other convertible foreign currency equivalent thereto for 90 days

If you have more questions don't hesitate to ask us or you can reference the official publication from the Nepal Visa Office.

Refusal of Service

We reserve the right to refuse service either in Kathmandu or on the trek. Fighting, heavy drinking, verbal abuse of others in the group or of our guides or staff is unacceptable and is grounds for us to end our services at any time. Please be respectful to our staff and to other trekkers in the groups.

Acceptance of Terms

When you make a deposit you accept our terms of service. If you have any questions about any of our policies please do not hesitate to ask.